Kai Koala Jellycat Inc

Fast Shipping and Professional Packing

Due to our longstanding partnership with UPS FedEx DHL, and other leading global carriers, we can provide a range of shipping options. Our warehouse staff is expertly trained and will wrap your products according to our precise and exact specifications. Your goods will undergo a thorough examination and will be safely packaged prior to being sent out. Each day, we ship to thousands of customers in many countries. The fact that we're determined to become the largest online retailer in the World is obvious. Warehouses and distribution centers can be found in Europe as well as the USA.

Note that orders containing multiple items are processed according to the specific item.

Prior to shipment, all purchased items will be thoroughly inspected. The majority of orders will be sent within 48 hours. The delivery time should be between 3-7 working days.

Returns

We are not able to control the inventory in our factory and warehouse. Actual stock levels may fluctuate at any point. It's possible that your order may be unable to fill once you've placed your order.

Our policy is valid for 30 days. If it's been more 30 days since you made your purchase We're sorry to say that we can't offer you a full exchange or refund.

To be eligible for a return, your product must be unopened and in the same state as you received it. The item should be returned in its original packaging.